Shipping and Delivery

 

At Mandea Art, we are committed to ensuring that your purchased artwork arrives safely and promptly. Below is our detailed shipping and delivery policy:

Processing Time

  • Order Processing: Once your order is placed, we begin processing it immediately. Processing typically takes 2-5 business days for in-stock artworks. For commissioned or custom pieces, the processing time may vary based on the complexity and size of the artwork. You will be notified of the estimated completion time during the order confirmation.

Shipping Methods and Costs

  • Shipping Options: We offer various shipping methods to meet your needs, including standard and expedited shipping. 
  • Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of the package. Free shipping may be available for certain orders or promotions. 

Delivery Time

  • Estimated Delivery Time: Delivery times vary depending on the shipping method selected and your location. Typically, domestic deliveries take 3-5 business days, while international deliveries may take 5-10 business days.
  • Tracking: Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s journey.

Packaging

  • Secure Packaging: We take great care in packaging your purchased artwork to ensure it arrives in perfect condition. All paintings are carefully wrapped and packed using high-quality materials to protect them during transit.

International Shipping

  • Customs and Duties: For international orders, please be aware that customs fees, duties, or taxes may apply depending on your country’s regulations. These additional charges are the responsibility of the buyer and are not included in the shipping cost.

Delivery Issues

  • Damaged or Lost Items: In the unlikely event that your artwork arrives damaged or is lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.
  • Incorrect Address: Please double-check your shipping address during checkout. We cannot be responsible for delays or losses due to incorrect or incomplete address information.

Returns and Exchanges

  • Satisfaction Guarantee: Your satisfaction is our top priority. If you are not satisfied with your purchase, please refer to our Return Policy for details on how to initiate a return or exchange.

Contact Us

If you have any questions or concerns about our shipping and delivery policy, please feel free to contact us. We’re here to help!